Frequently Asked Questions

  • Where can I download my free 360p videos?

    When your free 360p video has been rendered, you may download it directly to your computer in the "my videos" section by right-clicking on the video itself and choose "Save as...". If you can't see the "Save as..." dialog, please try Chrome browser or another browser.
  • How long does it take to render a free or paid video?

    About 3 minutes. You will receive an email confirmation when your video is ready for download. Please be patient, your video is being rendered for you each time. Premium animation orders produced by our team take up to 24 hours, they are crafted manually and we'll notify by email when the download is ready.
  • Where can I download my purchase videos?

    Directly download from your Introbrand "My Videos" page. A green "Download" button appears immediately after purchase below the video. If the status is: "file not ready to download yet" please wait for the confirmation email and check back again. If you didn't get your downloads after 15-30 minutes, please contact us. Your paid video files will be stored during 90 days on our servers, please make sure to make a local backup copy of your files.
  • What kind of video file/format will I get?

    Free 360p videos are Web Quality mp4 video files. Purchased final videos are rendered and delivered as professional grade High Definition mp4 video files. You can choose the video resolution and frame-rate at checkout. Info: The template is not for sale, we charge per render.
  • Why do I need to sign up to use your service?

    We're an official business. Registration with email and password is required for privacy and technical reasons. We need to assign you a personal user account in order to be able to render videos for you. Do not worry, we don't spam and our monthly newsletter can be unsubscribed with 1 click anytime.
  • What does the license include and where can I use my purchased video?

    You may publish, sell, screen and distribute your purchased videos as part of your media production on any media (online, web, social media, games, broadcast, digital signage, point of sale, e-billboards) unlimited times, worldwide and without restrictions. Free 360p videos are only for personal use on social media.
  • What video resolution or framerate do I need?

    We offer the most common video formats. Ideally pick the output resolution and framerate that matches with your local video editing system or video camera settings. In case you picked the wrong frame rate, please write to our support and we'll help you. For more in depth information on video formats, read our: blog article
  • How to earn commissions by promoting Introbrand on my site as an affiliate?

    We have our new Affiliate Programon the ShareASale network. You're welcome to join us there if you have a good looking blog, channel or website. We also welcome smaller affiliates and publishers.
  • I accidentally deleted a video from My Videos section.

    Unfortunately it’s impossible to recover a deleted project including its previews and purchased files.
  • Can I get a refund for a purchased video?

    Please understand that we can't refund any downloadable videos, there's no way to track downloads for us. If you mistakenly purchased a wrong resolution or frame-rate, or if there's a visible issue within your purchased video, please get in touch with us.
  • Why do I need to upload a high resolution logo?

    Many of our animations will show your logo very large. To avoid any visible pixel, we want to make sure that your video intro looks top notch. For final purchases in HD or even 4K we recommend uploading only high-resolution png files with transparent background. Of course you can experiment with uploading images or graphics as well, as long as they are PNG or JPG files. In any case the visual size of your logo will stay the same even if you upload a higher resolution of the same logo.
  • Can I purchase a video intro without a credit card?

    Yes. We also offer PayPal for your convenience.
  • May I resell a purchased video to my client or promote it to a third party?

    Yes, you may resell your purchased video to a client or third party at any price. We offer different discounts levels for re-sellers. Please get in touch with us after you purchased 10 or more products from us. You may use the our free 360p videos to promote yourself and for approval process with your clients.
  • Where can I get my invoice?

    We collect all your invoices in your user account on our website.
  • Can I change the color of my logo with the color correct slider?

    No. If you want to change the color of your logo you’ll have to do it before uploading to our site.