Frequently Asked Questions

  • How long does it take to render a video?

    About 3-10 minutes, usually faster, please be patient, your video is being rendered from scratch each time you submit it. We'll notify by email when your video is ready for download.
  • What video quality level are your videos?

    Final quality videos are professional-grade 720 HD mp4 video files. We guarantee high-end video quality without any wrong pixels or artifacts.Preview 360p videos are low resolution video files for preview purposes, you might see pixels in the video due to compression.
  • Where can I download my HD 720p video without watermark?

    Directly download your video from the Introbrand "My Videos" page. A green "Download" button appears below the video. If the status is: "file not ready to download yet" please wait for the confirmation email and check back later again. HD videos without watermark need a longer render time depending on animation complexity. If you don't see your download after 10 minutes, please start over by uploading a new logo file.
  • What does the license include and where can I use my video?

    You may publish, sell, screen and distribute your videos as part of your media production on any media (online, web, social media, games, broadcast, digital signage, point of sale, e-billboards) unlimited times, worldwide and without restrictions.
  • Why do I need to sign up to use your service?

    We're an official business. Registration with email and password is required for privacy and technical reasons. We need to assign you a personal user account in order to be able to render videos for you. We don't spam.
  • Why do I need to upload a high resolution logo?

    Many of our animations will show your logo very large. To avoid any visible pixel, we want to make sure that your video intro looks top notch. For final video in HD or even 4K we recommend uploading only high-resolution png files with transparent background. Of course you can experiment with uploading images or graphics as well, as long as they are PNG or JPG files. In any case the visual size of your logo will stay the same even if you upload a higher resolution of the same logo.
  • Can I change the color of my logo with the color correct slider?

    No, you can't. If you want to change the color of your logo you’ll have to do this before uploading your logo to our site.