Frequently Asked Questions

  • How does it all work?

    First pick a template from our collection. Upload your logo file (png, jpg) or enter text. Adjust the video colors, logo size, slogan. Sign up and get a free video preview within minutes. To remove the watermark and get a high definition video file (or to start a custom order) purchase one of our video formats. No credit card needed for creating previews.
  • When will I get my preview video or purchased video?

    In about 3 minutes. You will also receive an email confirmation when your purchased video or free preview is ready, it might take a few minutes because your video is being rendered for you. Custom orders take up to 24 hours, they are crafted manually by our design team.
  • I purchased a CUSTOM ORDER, can I edit the logo or change the logo?

    Custom orders can't be changed or modified later because they are being created exclusively for you by our team. Please chat with us via the live messenger tool or contact [email protected] to get all your questions answered before purchasing a custom logo animation.
  • Where can I download my purchases?

    Download them from your Introbrand user account in the "My Videos" menu. The green "Download" button appears immediately after purchase, the button is located below the corresponding preview video. If you have many previews, purchased videos appear at the bottom of the My Videos list. If it's stating "file not ready to download yet" please wait until you get the confirmation email.
  • I've purchased a video but I can't find where to download the file

    Please wait until you get the download confirmation email which confirms that your video has been processed and delivered successfully, processing and delivering your final video takes usually up to 8 minutes depending on your video resolution. If you did get a confirmation email but can't find the download: The download button appears below the corresponding preview in the "My Videos" section and the preview video will be moved to the bottom of the My Videos page. If you didn't get a download confirmation email after max. 20 min there might have been an error with your video, in that case please get in touch with support via the contact form.
  • What kind of file will I get?

    Your purchased final videos are delivered as HD mp4 files. You can choose the video resolution and frame-rate at checkout. We are NOT selling the template file itself, only the renders.
  • Why do I need to sign up to use your service?

    Registration with email and password is needed for technical and privacy reasons. We need to assign you a personal user account in order to be able to render videos and previews for you.
  • How about licensing?

    You can publish, sell and distribute your purchased videos as part of your media production unlimited times, worldwide and unlimited. But not modify and resell derivatives, or use as a template.
  • How do you handle payments with credit cards and Paypal?

    There's no credit card needed to sign up and create free preview videos. We also do not have any subscriptions or contracts. Our service is based on a one time pay-as-you-go fee, no further costs. For processing your purchases we only "authorize" your credit card or paypal acccount (this might show in your credit card statement), but ultimately your card or Paypal won't be charged until your downloadable file has been delivered successfully to your My Videos account and the confirmation email has been sent to you. All payments are processed securely via Paypal, and Stripe, a popular premium payment provider based in the US.
  • What video resolution or framerate do I need?

    We offer the most common video formats. Ideally pick the output resolution and framerate that matches with your local video editing or media project settings. If its for webvideo any setting is fine. Keep in mind you can always come back and upgrade to higher resolutions later. For more information on video formats, read our: blog article
  • I accidentally deleted a video from My Videos section.

    Unfortunately it’s impossible to recover a deleted project including its previews and purchased files.
  • Can I get a refund?

    We can't refund digital downloadable products. Except if you find any visual glitch or error in your purchased video file, you can report the video by clicking on the “report video error” link above the video preview window in the My Videos section of your user account. Please allow us some time to check and respond to your request. In case of technical error you will receive a coupon code to reprocess the same or another video for the same amount.
  • Why do I need to upload a high resolution logo?

    Many of our animations will show your logo very large. To avoid any visible pixel, we want to make sure that your video intro looks top notch. For final purchases in HD or even 4K we recommend uploading only high-resolution png files with transparent background. Of course you can experiment with uploading images or graphics as well, as long as they are PNG or JPG files. In any case the visual size of your logo will stay the same even if you upload a higher resolution of the same logo.
  • Can I purchase a video intro without a credit card?

    Yes. We also offer PayPal for your convenience.
  • May I resell my purchased videos to my clients?

    You may resell each of your purchased videos to one client. In that case your license is automatically transferred to your client. Restrictions apply. Check our Terms and Conditions for more info.
  • Where can I get my invoice?

    We collect all your invoices in your user account on our website.
  • Where do I apply a coupon or promo code?

    You apply it during the checkout, right below your payment details.
  • Can I change the color of my logo with the color correct slider?

    No. If you want to change the color of your logo you’ll have to do it before uploading to our site.