Frequently Asked Questions

  • How does the animation maker work?

    Pick a video from our collection. Upload your logo or enter custom text. Customize your colors, sizes, text. Create a free video preview within minutes. To remove the watermark and get a high definition video file, purchase one of our many video formats.
  • When will I get my video?

    Within a few minutes. The creation process is fully online.
  • How are my videos delivered?

    Just download them from your Introbrand user account in the My Videos section. You will receive an email notification when your videos are ready for download.
  • What kind of video file will I get?

    Free preview videos are compressed mp4 files in low resolution 360p. Your purchased final videos are delivered as HD mp4 files. You can choose the video resolution and frame-rate at checkout.
  • Why do I need to sign up to use your service?

    Registration with email and password is needed for technical and privacy reasons. We need to assign you a personal user account in order to be able to render videos and previews for you.
  • How about licensing?

    You may publish, sell and distribute your video as part of your media production unlimited times. Worldwide and forever. Check our Terms and Conditions for more info.
  • What video resolution or framerate do I need?

    We offer the most common video formats. Ideally pick the output resolution and framerate that matches with your local video editing or media project settings. If its for webvideo any setting is fine. Keep in mind you can always come back and upgrade to higher resolutions later. For more information on video formats, read our: blog article
  • Can I create several versions of the same video?

    Yes, you can edit any purchased video by clicking the EDIT button below the video in the My Videos section of your user account. After each edit a fresh preview slot with purchase options will be created for you. Be aware that if you haven’t purchased the first preview, it will get replaced by the new preview after editing.
  • I accidentally deleted a video from My Videos section.

    Unfortunately it’s impossible to recover a deleted project including its previews and purchased files.
  • Can I get a refund?

    We can't refund digital downloadable products. Except if you find any visual glitch or error in your purchased video file, you can report the video by clicking on the “report video error” link above the video preview window in the My Videos section of your user account. Please allow us some time to check and respond to your request. In case of technical error you will receive a coupon code to reprocess the same or another video for the same amount.
  • Why do I need to upload a high resolution logo?

    Many of our animations will show your logo very large. To avoid any visible pixel, we want to make sure that your video intro looks top notch. For final purchases in HD or even 4K we recommend uploading only high-resolution png files with transparent background. Of course you can experiment with uploading images or graphics as well, as long as they are PNG or JPG files. In any case the visual size of your logo will stay the same even if you upload a higher resolution of the same logo.
  • Can I purchase a video intro without a credit card?

    Yes. We also offer PayPal for your convenience.
  • May I resell my purchased videos to my clients?

    You may resell each of your purchased videos to one client. In that case your license is automatically transferred to your client. Restrictions apply. Check our Terms and Conditions for more info.
  • Where can I get my invoice?

    We collect all your invoices in your user account on our website.
  • Where do I apply a coupon or promo code?

    You apply it during the checkout, right below your payment details.
  • Can I change the color of my logo with the color correct slider?

    No. If you want to change the color of your logo you’ll have to do it before uploading to our site.